Carol A. Daly, Business Consultant
© November, 2014
I participated in a professional discussion group recently where
the point was painfully made that it’s still not completely understood that technology
and entrepreneurship are no longer exclusive of one another. At this point and forever into the future, business
development, technology production, and app development will be joined for
better or worse, and we cannot deny that.
You don’t go backwards from technological progress – it’s just not an
option. If you’re going to be
competitive in business you need to embrace what will certainly be commonplace
in every field in the near future; and you need to include planning to keep up
with technology trends in your long-term business plan. Facts to be considered:
In the field of
healthcare: Technology is now being used routinely to keep doctors
connected in order to better refer patients for specialized care; to optimize
care coordination and medical results between various healthcare providers;
medical diagnoses are available online through video conferencing; artificial
skin is being developed through the creation of laser stem cells in 3D
printers; and in at least one case I’ve heard about, a doctor has utilized
technology in a way that even Google may not have foreseen, using the Google
Glass while in surgery. While some see
Google Glass as an expensive “toy,” this doctor saw a window of opportunity.
In the restaurant
field: Many restaurants now offer
customers the opportunity to order take-out online for delivery or pick-up;
some also offer an app for your cell phone to make reservations quickly and
easily; upscale restaurants in large metropolitan areas offer touch screen
digital menus at each table that allow you to order, request your bill, pay the
bill and even fill in a review of your dining experience right there at your
table with no assistance from a waiter.
All of that is for the convenience of the customer. The benefit for the restaurant owner is also
being noted as they’re able to program their technology with up-sell
opportunities like making appetizer and dessert recommendations complete with
hard-to-resist photos, and provide a better over-all experience for diners,
creating more word-of-mouth referrals and better reviews.
In the grocery/retail
industry: It would be difficult not
to notice the changes that have taken place in the retail environment already,
although the changes have come about incrementally so as not to overwhelm shoppers. And customers have embraced them completely
for the most part. From the customers’
perspective, it started with branded in-store discount cards, then moved on to
easy debit/credit card payment options, then on to email marketing and newsletters
offering coupons based on those items you buy regularly (which they identify
through the use of your in-store discount card). They have not only identified a target market
through technology, but taken it right down to targeting individuals’ personal
shopping habits. For the past 15 years
at least, retailers have been selling online and shipping all over the
world. That’s not even news
anymore. And more recently, customers
also have the option of ordering
specialty groceries online for shipment by the case; or ordering from some
local stores online for pick up on the way home. It doesn’t get much easier than that.
In the world of
baking and confections: Changes are
made in this industry every day, but most go unnoticed by the end users of the
products. Bakery giants can point out new equipment that
speeds production or allows for longer-lasting freshness; or advances in
producing specialty products for ethnic and foreign markets. But something that really caught my attention
recently was the use of a new piece of equipment … the Sugar Lab from 3D
Systems. This is an actual printer
designed to create ornate three-dimensional sugar designs for cake toppers,
unusual sugar cube designs, and other sweet confections, sour candies and geometric
peppermints that satisfy both the sweet tooth and the eye. Some of these candy samples are now
available in limited quantities through Cubify.com, which sells a variety of 3D
printers to create everything from foods to toys.
In agriculture: Coming to a farm near you soon! Business Insider reports that big changes are
underway in this crucially important industry.
- Air &
soil sensors are being introduced in 2015 to enable a real time monitoring
of farm, forest or body of water conditions;
- Equipment
telematics are expected to go mainstream in 2016 and be financially viable
in 2017. This will allow mechanical farm
equipment (such as tractors) to send a warning that a failure is likely to
occur soon.
- Livestock
biometrics means that collars with GPS, RFID and biometrics can
automatically identify and relay vital information about livestock in real
time. This is still in a developmental
stage, but is expected to be mainstreamed and financially viable by 2020.
- Crop
sensors: This high-resolution sensor
can inform application equipment of the correct amounts of fertilizer needed
for conditions. Optical sensors or drones
are able to identify crop health across the field (i.e.: using infra-red
light). These will be scientifically
viable in 2015, mainstream in 2018; and be financially viable in 2019.
- Infrastructure
health sensors: Can be used for monitoring vibrations and material
conditions in buildings, bridges, factories, farms and other infrastructure.
Coupled with an intelligent network, these sensors will feed crucial
information back to maintenance crews or robots.
Dozens of other technologies like robotic farm swarms,
vertical farms, and precision farming to name a few, are being fine-tuned and
scheduled for wide-scale implementation far into the next decade.
I could go on to touch every business-type, but hopefully
this is enough to awaken the disbelievers or those who simply haven't given the role of technology in our lives much thought. If you are among those, I encourage you to to embrace
technology in its many forms. If you are starting a new business, or looking to expand sales and production
in an existing business, don’t ignore the writing on the wall. Technology is here to stay, and you can learn
about, use it, and reap its benefits, or you may have to face an awful truth within the next decade, and realize that you've missed your opportunity to ride your
industry’s boat into a very profitable future!
